Help centre
Answers to common questions about booking, payments and managing your session.
Booking a session
How do I book a session?+
Head to the organisation's booking page, choose a program or appointment, pick a tier or time slot, then enter your details and pay to confirm. You'll get a confirmation straight away.
Which organisation am I booking with?+
RedStop is the booking platform — the organisation running the class or appointment (their name and logo appear at the top of the page) is who you're actually booking with. If you're not sure which organisation you meant to book with, start again from the booking page and choose from the list.
Do I need to create an account?+
No — bookings are made with just your name, email and phone number. We'll look you up by email next time so you don't have to re-enter your details.
Can I book for someone else, like my child?+
Yes. During checkout you can add one or more participants (adult, child or other) under your own contact details, and book sessions or a tier for each of them.
Payments & pricing
What payment methods are accepted?+
Card payments, processed securely by Stripe. We don't see or store your card details.
Will I get a receipt?+
Yes, a confirmation with your payment summary is sent to your email as soon as checkout completes.
Why do prices and pass types differ between organisations?+
Each organisation sets its own pricing and commitment tiers — a single session, a multi-session pick, or a full-term pass. Pricing is entirely up to the organisation you're booking with.
Managing your booking
Can I cancel or change my booking?+
Cancellation and rescheduling policies are set by each organisation. Check your confirmation email or contact the organisation directly — their contact details are shown on their booking page.
How do refunds work?+
Refunds are issued by the organisation you booked with, back to your original payment method. Reach out to them directly to request one.
I didn't get a confirmation email — what do I do?+
Check your spam or junk folder first. If it's genuinely missing, contact us with the email address you booked with and we'll track it down.
Contact & support
I have a question about my class or appointment — who do I contact?+
Get in touch with the organisation directly — their contact details are shown on their booking page and in your confirmation email. They manage their own schedule, staff and venues.
I have a technical problem with the booking website — who do I contact?+
That's us — email tom@redstop.com.au and we'll help sort it out.